June 6th, 2017 – Raj Qsar, owner/principal of The Boutique Real Estate Group in Orange County, California shares his unique journey into the real estate profession. Unique is an appropriate term, as no other guest has traveled the path Raj details. I don’t want to spoil the surprise, so tune into Episode 97 of The Real Estate Sessions and enjoy.
Always doing it right, thinking downstream and focusing on connections are the keys to success
Be prepared for and willing to hustle 24/7 for your clients.
Make decisions with your future in mind. Think about how taking a listing you don’t want now can benefit you later.
Success in real estate comes down to the personal connections you make, so get out and network.
Recently, Raj Qsar — the principal/owner of The Boutique Real Estate Group — composed an intriguing and inspirational post on the Facebook group Lab Coat Agents about how a listing for a leased property, which he made no initial profit from, snowballed into at least 11 subsequent sales, countless connections and increased visibility over the course of the past three years.
So, how can agents replicate the success that Qsar gained from an “undesirable” listing? He says it’s all about hustling and “doing it right.” Here are some of his tips on how to get your hustle on:
Be prepared and willing to hustle 24/7
Qsar said one of the first questions he asks potential hires is “What is your hustle like?” He looks for agents who have the natural drive to build face-to-face connections rather than those who prefer to stay cooped up in an office all day.
These type of agents are harder to find, Qsar said, because many professionals in the business think that becoming a top producer is an overnight process.
“Most people think they can show up, do some social media posts and all of a sudden they’re going to be a top agent in their area,” he says. “It’s not like that. You have to meet people where they are.”
“We’re able to look the tenant and the tenant’s agent in the eye, we’re able to open the door for them, make sure the beds are made, the lights are on, the music is playing, the birds are singing and the flowers are blooming.” – Raj Qsar
Qsar says agents must realize that real estate is a total hustle. “You wake up hustling, during the day you’re hustling and you go to bed hustling, and then you dream about hustling,” he says.
So, what is the hustle? Qsar says it comes down to never saying “no,” executing each listing the right way and always putting your best foot forward.
“Even on million-dollar listings, if agents can take a reduced commission or they feel like it’s overpriced or whatever, they’re not going to put their best foot forward,” he said. “That’s just too bad that they’re not thinking downstream. ‘Cause the world is able to see anything that we drop on the Internet, and who knows what opportunity that will bring. It’s all downstream.”
Always do it right
Qsar says he knew he wasn’t going to make any money from the initial lease listing, but he decided to take the opportunity anyway.
He invested in professional photos and brochures, staging, a single-property website and even ordered custom signs that were up to the neighborhood’s code.
In addition to stellar marketing strategies, Qsar provided five-star customer service through appointment-only showings.
“We’re able to look the tenant and the tenant’s agent in the eye; we’re able to open the door for them, make sure the beds are made, the lights are on, the music is playing, the birds are singing and the flowers are blooming,” he says with a laugh. “We’re driving, taking time out of our day to make sure we can open the door for someone we don’t even know. That’s doing it right.”
Think downstream
Qsar says he treated the leased property like a million-dollar listing to “give the client the best chance of success.” Plus, he knew that his current efforts would lead to future rewards.
“What we preach at our brokerage is that it’s all about downstream. You’re not taking a listing for this listing, you’re taking it for the next listing,” he says. “You’re taking a listing for the digital content you’re going to produce, and you’re taking it for the online leads you’re going to generate from that one listing.”
Furthermore, Qsar says most agents are transactionally trained, which means they are trained for “this one and only transaction.” Basically, agents are playing a game of checkers when they should be playing chess, which puts them behind in the long run.
“[Agents are] not trained digitally, they’re not trained for content, they’re not trained to meet real people in real life,” he says.
Focus on making personal connections
Out of all the aspects of being a successful real estate agent, it’s clear that Qsar treasures his ability to make personal connections the most.
“Something that everyone seems to forget is that you’re going to meet real, live human beings from this listing,” he says. “That’s an opportunity for you to connect with people in real life, and when you connect with people in real life your chance of success is much greater.”
Qsar says that personal connections not only make it easier on the agent but also the client, which is what the work of real estate is all about.
The inspiration for this new position came from Raj Qsar’s father-in-law, a savvy business owner
The Boutique Real Estate Group has added a “Goodwill Ambassador” to its team.
Ambassador’s “sole purpose is to spread goodwill to everyone he meets.”
The Boutique Real Estate Group has added another person to its team, and it’s not another agent, marketing guru or office management whiz — instead, owner Raj Qsar opted to hire a “Goodwill Ambassador,” a person whose only job is to spread positivity wherever he goes.
The inspiration for this new position came from Qsar’s father-in-law, who has owned a commercial cleaning company for more than 35 years.
“The idea came from him and his good friend,” Qsar said. “They are in the soap business where they sell soap to restaurants.”
“His friend would always eat at restaurants and comment on how beautiful the silverware and stemware looked,” he added. “So after some time, he designated him as his goodwill ambassador.”
When thinking of the perfect person to take on this role, Qsar says he immediately thought of Chuck Underwood, a close family friend who recently listed his home through The Boutique.
“We recently sold his home in Orange County and found him a gorgeous new home,” he says. “Throughout the process, he fell in love with The Boutique and was so impressed by how we operated our brokerage and the way we marketed his home.”
Beyond his newfound passion for the brokerage, Qsar says Underwood’s experience as a business owner along with his wide network of friends, associates and colleagues make him the perfect person to extend The Boutique’s reach beyond the immediate community.
“I can’t think of a more qualified person for the job,” wrote one commenter. “Congrats, Chuck!”
Underwood will take on a number of projects, the first of which is attending a build day with Giveback Homes on June 3, and taking on the hosting duties for the brokerage’s new office opening in Brea, California, and all of the festivities surrounding that event.
Underwood says he was “a bit intimidated” when Qsar came to him with the idea, but he knew he had the chops to take on ambassador duties.
“The Boutique is such a powerhouse brand in the Orange County real estate market, but I knew that with my outgoing personality, dedication, drive and true enthusiasm I could get the job done for The Boutique,” he says.
“It means I have a weight on my shoulders and am determined to spread goodwill to everyone I meet every single day,” Underwood added.
Although Underwood is barely a week into this new position, Qsar says they’re planning to expand the program to include additional ambassadors.
“Yes, of course,” he says excitedly of adding more ambassadors. “We already have a waiting list of three prime individuals who have applied for the position.”
For more information the the Goodwill Ambassador program or to learn more about The Boutique please visit www.JoinTheBoutique.com
You have only moments with your prospect to educate and nurture the prospect enough times to get them to choose to do business with you.
Recently, Raj Qsar outlined a more complex, but comprehensive, view of the modern marketing funnel in a Facebook post.
A savvy agent will master the paradox of appearing hyperlocal but also being everywhere.
Things progress toward chaos — that’s just how it is. It is the Second Law of Thermodynamics.
But it doesn’t just apply to physics. In the world of real estate and online lead generation, the chaotic state is increasing.
An increasingly chaotic environment
Most international telecommunications agencies estimate that more than 3 billion people are using the internet. Between smartphones, tablets and desktops, there is a good chance that your next client is online right now.
But with a bombardment of banners, popups and ad word choices filling the margins of their screen, how are real estate agents going to grab potential clients from cyberspace and bring them offline, where the lead becomes your client?
Is your head still lingering in the circa 2006 cyberspace, where you register a domain and start a website with a landing page that forces people to register?
An obituary for this bygone process might read like this: beloved agent bought a lead capture website from one of the hundreds of real estate website providers, ran some Google AdWords or general Facebook ads that linked back to a landing page and watched the leads roll in.
Some very successful agents still swear by the simplicity of this method and utilize a widely cast net of web presence. Expert agents build sites with offers to buyers and sellers and then run their offer everywhere — Craigslist, Instagram, Facebook, blogs and search engines.
But again, the system is getting increasingly chaotic, so simply spinning a web on the internet and waiting for a client to fly into it is not enough.
Like sand through the hourglass
Funneling leads has gotten more sophisticated as attention has become an increasingly precious commodity.
Agents are establishing what are called marketing funnels. Think of sand through the hourglass (unless you are having a midlife crisis, then think of something else) — there is a lot of sand in the top of the hourglass, but only a few grains trickle down at a time.
For a moment, single grains are falling, unique and isolated, before they land and get lost in the sandy shuffle. So it is with the faceless, nameless and impersonal masses of potential clientele on the web.
Funneling, then, sounds a bit too automated. It is not so simple, and it requires the lead nurturing of agents and inside sales agents (ISAs) through phone calls, voicemails, text messages and emails.
You have only moments with your prospect — while that sand is falling from the mass of grains — to educate and nurture the prospect enough times to get them to choose to do business with you.
Your marketing funnel can have singular sources or many. There are the sources online that we discussed above.
Classic ads and print mail can also drive your leads to landing pages where, hopefully, the lead registers, and, generally, they get an automated response from the agent’s CRM.
This then sends the agent an alert, and the CRM continues to follow up with the lead until they respond.
An effective hyperlocal approach
But, in a recent post to the Facebook group Lab Coat Agents, Raj Qsar outlined a more complex (but comprehensive) view of the modern marketing funnel — the necessary paradox of appearing hyperlocal, but also everywhere.
Note the current web of interconnectivity necessary today to get in front of a prospect and stay there until they are a client.
This is where the digital lead machine comes to fruition. Qsar’s example is specific to Zillow’s platform:
Lead registers via your online portal.
Agents are notified via text or email (contact receives a notification as well — a phone call from a live assistant in under five minutes).
They are transferred to an ISA.
Prospect is uploaded (generally this is automated) to the agent’s CRM.
CRM drips lead content such as stats, blog posts, events, etc.
Prospect is uploaded to listing alert software.
Zillow adds contact into drip campaign with 19 touches in 30 days.
Ideally, you also have a retargeting digital ad campaign in the same ZIP code or city where this lead is looking, so you are “following them around the web” with your digital advertisement (various ads) creating brand and agent recognition.
Print mailing campaigns in the same ZIP code or city as the initial lead.
The print mailing has a lead capture landing page and retargeting pixel so you can follow them around the web.
Handwritten letters are sent to any leads interacting with your marketing, and emails, generated from sign-ups or subscriptions, are dispatched weekly or monthly depending on volume.
The more data received from these leads, the more you can hone and focus social media marketing campaigns, like city or ZIP targeted Facebook ads, Facebook groups and broader Google Ads to cast a wider range of coverage.
At this point, it is time to get local — get seen! Take the hyperlocal campaign from the web, where your ZIP code specific prospects are seeing your presence, to the streets — to “real life” through local appearances and events.
We asked in the opening paragraph: how do you pluck a prospect from the web?
Well, sometimes you need to make your presence known on the web through focused marketing efforts, and then move yourself from cyberspace into the real world.
This is where the moment of realization occurs for your prospects: “Hey, I’ve seen those ads, those emails, mailers, listings, etc. Let’s talk.”
If the commodity is a moment of attention — the moment the sand is falling from the hourglass — then focusing your digital lead machine with the above-mentioned tweaks could make all the difference.
Dale Archdekin is the founder of Smart Inside Sales and the current director of lead generation for Global Living Companies at Keller Williams in Philadelphia. Follow him on Facebook or checkout his Facebook group.
Carlito Jocson, the top chef for Yard House restaurants, is selling his modern, five-bedroom Yorba Linda house on one of Orange County’s highest peaks for $10 million.
Set on 3.1 acres, the estate includes a full-size outdoor kitchen with a bar and wood-fired pizza oven. Two glass-tiled fire pits flank a zero-edge swimming pool.
In addition to an expansive parking area for guests, there’s space to add a helipad, says listing agent Raj Qsar of The Boutique Real Estate Group.
Built in 2011, the 8,320-square-foot home designed by David Streshinsky of DKY Architects boasts double-height ceilings, a restaurant-caliber kitchen, 1,200-bottle wine room and home theater. The house also has a solar-power system.
Grounds include drought-friendly landscaping and a meditation garden with more than a dozen olive trees. A basketball court and disappearing entertainment system are among the outdoor amenities, and the Pacific Ocean can be viewed in the distance.
The house is by far the highest priced Yorba Linda home offered on the Multiple Listing Service right now. The next most expensive one is a seven-bedroom, 9,411-square-foot residence built in 1995, with a $5.18 million price tag.
Jocson is a Yard House vice president and its corporate executive chef. He’s also an original partner. He said his favorite room is – of course – the kitchen, relishing the layout and plating his creations on the large island
“I wanted to build the kitchen with a sense of community,” he said. “It’s the (home’s) heart. From a chef’s standpoint, I love to feed people … I want them to watch me.”
When a chef friend created a seven-course meal at the house, Jocson added, “He didn’t skip a beat. It felt like (cooking in) a restaurant.”
He also savors how the master suite’s sliding glass doors open to the zero-edge pool. “I wanted to wake up in the morning and jump in the pool straight from the bed,” he said.
With four grown children out of the house, Jocson said it’s time to downsize.
Jocson and his wife Elizabeth for the past decade have been feeding homeless and needy Orange County residents through The Storehouse ministry of North Orange Christian Church, where they are members.
Yard House restaurants are known for their contemporary atmosphere, rock music, eclectic food and more than 100 beers on tap. The chain, with 13 states, was sold to Darden Restaurants by private equity firm TSG Consumer Partners in 2012 for $585 million in an all-cash deal.
When you think of a $10 million home in Southern California, the first neighborhoods that probably come to mind are Beverly Hills, Bel Air, Brentwood, and perhaps the Hollywood Hills or Malibu.
What could be so special about a house that isn’t on the beach and doesn’t have a prominent ZIP code? Plenty, you’ll realize, just as soon as you find out who built it. Carlito Jocson is the corporate executive chef and vice president of Yard House restaurants, a popular chain with locations throughout the U.S. and endless taps of beer.
If you’ve ever been to one, you know the chain is tremendously successful, so the veep would likely spare no expense in creating a dream house anywhere he wants. And that’s exactly what happened.
Jocson hired David Streshinsky of DKY Architects to design a modern dwelling with Hawaiian influences, mixing the elements of steel, clay, fire, and water. In fact, as some of the best California homes do.
The house comes with a feng shui appraisal from feng shui expert Jessie Kim, which states, “The Pinnacle House is a great example of incorporation of Feng Shui elements.The strongest Feng Shui elements of this home — water, fire and wood — will provide its occupants with Power, Fame and Great Reputation. … When balance is achieved with these elements, a feeling of harmony and uplifting energy will be felt by anyone walking through the home.”
For all the good karma built into the house, size still matters. The airy home has five bedrooms and seven bathrooms in 8,320 square feet of space. It is strategically situated on a 3.1-acre lot on one of the highest peaks in Orange County. “There’s ample room for a helipad,” remarks Raj Qsar, who is the estate’s listing agent along with his partner Christina Boladian.
But you actually don’t need a helicopter to get around, because the property is quite conveniently located. Set in the Hidden Hills neighborhood of Yorba Linda (not to be confused with the Hidden Hills area of Calabasas, which is cluttered with Kardashians and pop stars), the Pinnacle House is only 10 minutes from Angel Stadium, Disneyland, and the Honda Center. It’s about 40 minutes from Los Angeles and 25 minutes from the beach.
Of course the executive chef of a prominent restaurant chain is going to build extraordinary cooking and dining facilities in his home, and this one has several: a huge indoor show kitchen with professional-grade appliances, an adjacent 1,200-bottle wine room, a full-service outdoor kitchen with a wood-fire pizza oven and a wok range, and a 12-person dining room with spectacular sunset views of the hills.
Adding to the feng shui philosophy of the home, the water features like the zero-edge, floor-level pool and the waterfall in the entryway flow from the outdoors in.
“We were able to install these beautiful sliding doors that open right up and disappear, and allow the bedroom to be indoor-outdoor. The thought process was, I wanted to wake up in the morning and jump in [the] pool straight from the bed,” Jocson says with a laugh.
“This home is very serene and has the feeling like you’re getting away,” he continues. “You can think better, you can think clearer, it’s just a wonderful place.”
Qsar believes that a buyer who values that type of lifestyle will find the property priceless, and that $10 million is a steal.
The Boutique Real Estate Group is a boutique real estate brokerage founded in Orange County, CA, that focuses on brilliant design, beautiful marketing & luxury services. The Boutique has created a culture that spurs collaboration, technology and social media with a unique marketing approach. We stopped by their new listing The Pinnacle House to ask them a few questions…
Who is the patient one?
Raj: Me, for sure that’s me I’m the patient one.
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Who spends more time on their phone?
Raj: Me, but for work!
Christina: Not true! He’s on social media 24 hours a day! He snaps everything.
Focus on agent advice and easy-to-implement business building tactics
Inman and Lab Coat Agent founders Nick Baldwin and Tristan Ahumada have announced a new collaboration with Inman for Connect San Francisco. The Learning Lab at Connect is a two-hour hands on session featuring advice and insights popular on the Lab Coat Agents Facebook group.
Designed specifically for agents who are looking for practical, business building skills, the learning lab will be on Tuesday, August 2nd at Inman Connect San Francisco. Tuesday at Connect is free for Select members and included with a Connect registration. Non-Select members can purchase a Tuesday-only pass for $29. Register for Connect here or Tuesday only here.
Baldwin and Ahumada will host the lab and will cover tech and marketing topics including: video marketing, leveraging client reviews, branding and luxury listing marketing and, of course, using Facebook to build your business. Confirmed speakers include Steve Pacinelli, Laura Monroe, Raj Qsar, Sergio Gonzalez, Amanda Todd, Terry Waggoner, Jason Walters, and Travis Thom.
“Inman and Lab Coat Agents share the same vision: bringing together the best in the business to collaborate, network and share the latest, successful strategies,” said Brad Inman, publisher.
“Lab Coat Agents is thrilled to bring our hands on approach to discovering what works for today’s agent to Connect San Francisco. It’s the perfect platform to share and learn with the best of the best,” said Nick Baldwin, Lab Coat Agents.
The Learn Lab will be Tuesday, August 2, from 12 to 2 p.m. at the Hilton Union Square. Save your spot now here.
Corona del Mar High School ranked as the 40th best public high school in California in U.S. News & World Report’s rankings released this week.
Three schools in Irvine cracked the top 100 statewide again this year: University High at 46, Northwood High, at 68, and Beckman High, at 74. University and Northwood are in the Irvine Unified School District, and Beckman is in the Tustin Unified School District.
Troy High School in Fullerton came in 69th – up from its 97th spot last year. Orange County School of Arts, in Santa Ana, placed 72nd in the state, four paces ahead of its No. 76 ranking last year.
Noticeable in its absence was Oxford Academy in Cypress, a magnet school that has consistently ranked among the top schools in the state and even in the nation for the past decade.
“We believe there was some kind of glitch,” said Michael Matsuda, superintendent for the Anaheim Union High School District.
There were no drops at Oxford in any of the metrics the magazine considers, and in some cases, Oxford ranked even higher, Matsuda said. Last year, the school was second best in the state, and 16th best in the nation.
U.S. News was unable to compute the school’s college-readiness index because Common Core data collected by the U.S. Department of Education’s National Center for Education Statistics did not include necessary information, such as grade 12 enrollment numbers, said Robert Morse, chief data strategist at U.S. News.
Other Anaheim Union districts schools that typically garner silver and bronze medals got none this year and according to the rankings, some of the data also appears to be missing from the magazine rankings published online, said Manuel Colón, the district’s chief academic officer.
Only two of Anaheim Union district’s high schools netted a silver medal: Kennedy, ranked 298 in the state, and Cypress, ranked 236.
No Orange County school ranked among the top 100 nationally.
Whitney High School in neighboring Cerritos ranked top in the state and 19th best in the country.
Another area school that ranked high was the California Math and Science Academy, part of the Long Beach Unified School District, which came in as 10th best school in the state.
The magazine evaluated nearly 20,000 schools in 50 states and the District of Columbia.
Analysts looked at various measures, including whether each school’s students were performing better than statistically expected for students in that state and whether disadvantaged students – black, Hispanic and low-income – were outperforming disadvantaged students in the state.
Another consideration was how well schools prepare students for college, based on scores of Advanced Placement or International Baccalaureate exams. For the first time, graduation rates were added as a measure.
“Parents should look at multiple indicators always … but certainly the U.S. News and World Report is another benchmark of how healthy a school district or specific school is,” Matsuda said. “In this case … there was a mistake.”
As your business takes off in real estate, it’s important to maintain the relationships already established with not only your former clients but also in the communities you serve.
One of the best ways for agents to gain exposure and build new relationships with potential clients is through the gift of giving. Recently, Raj Qsar of The Boutique RE, a residential real estate brokerage in Orange County, California took this idea for a spin.
They teamed up with Giveback Homes and Soul Cycle for a unique way to give back to the community. By reaching out to their network, they organized a #RidetoBuild spin class to help raise the funds needed to build a home for a deserving family.
Raj and his realtor friends managed to raise the money and feel the burn while helping to better the life of a family in need with the guided help of Giveback Homes.
Fueled by the passion of real estate pros like Sindeo Advisory Board Member, Raj Qsar, and hundreds of other leaders in real estate, Giveback Homes has made the opportunity to give back easier than ever.
Giveback Homes provides their members with marketing and design services, tutorials on how to incorporate giving into their business, local Build Days, international Build Trips, and tangible results of the impact they’re making throughout the world.
Recently, Sindeo helped fund a home for Marie in Haiti and Arcadio in El Salvador, and has plans to join Giveback Homes for their first Build Day in San Francisco this Spring.
Want to help too? Click here to donate to the San Francisco project or any of their Build Projects throughout the world.