Raj Qsar and team use RealScout for personalized lead conversion

via inman Los Angeles

RealScout could save you time and energy in converting leads

Key Takeaways

  • RealScout notifies the agent in realtime as buyers search for properties.
  • The Boutique Real Estate Group has been using RealScout instead of the MLS portal since March.
  • RealScout personalizes the platform to the agent and office according to needs.

When it comes to lead conversion, The Boutique Real Estate Group in Orange County has moved on from MLS to RealScout, a San Francisco-based software company that makes connecting with buyers as simple as a text message.

“I can do anything I want standing in line at Starbucks if it has to do with a real estate transaction,” said Raj Qsar, owner of The Boutique Real Estate Group. “Contracts, social media, technology.”

“I can do anything I want standing in line at Starbucks if it has to do with a real estate…”

Qsar referred to the current MLS as archaic in its ways of communicating directly with clients. The process of logging in and checking messages only through the MLS portal became a tether, he says, prohibiting engagement. With RealScout, agents are notified immediately of interested parties.

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What is RealScout to the buyer?

How it benefits different offices depends on the location. For Los Angeles, and more specifically The Boutique Real Estate Group, the criteria chosen caters to the demographic. In learning what buyers are looking for, RealScout is able to build a profile and inform them of other homes that offer similar amenities.

Once buyers find what they are looking for, they are then able to narrow down the search through the criteria: high ceilings, floor plans, and other details unique to each buyer. This information is also passed along to the agent, helping them secure the relationship.

“The common use cases are when the agent invites the client to use RealScout,” Andrew Flachner, president and co-founder of RealScout, said. Another entryway is through Zillow, which Qsar said has a direct impact on building a relationship.

Through API integration with Zillow, buyers can connect directly with agents. If during the search they click on a page featuring The Boutique Real Estate Group, users are automatically entered into the agency’s RealScout database and begin receiving notifications according to their search criteria.

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What is RealScout to the agent?

Converting leads from online sources is not easy. It’s hard enough getting your face and name seen, much less turning someone’s query into a sale. Through the buyer notifications, which are property listings based on prioritized criteria, RealScout helps to bridge the trust between agent and client.

“They can count on the info from RealScout and your happy, smiling face is what they’ve seen all the time,” said Erica Boisvert, realtor and operations manager at Boutique. “You’ve already got that trust.”

Flachner, who used to be a real estate agent, said that RealScout was developed out of necessity. When he was showing houses, he says his clients wouldn’t demand something like an exact square footage number because they are not robots. Instead, they describe how a cul-de-sac would be a safe place or how a backyard for the kids would nice, which is the criteria that he wanted to implement in RealScout.

“I wanted software that emulated what a good real estate agent is and helps me, almost like a superpower,” Flachner said.

The criteria for each location is different. Flachner said he has come across a buyer searching for a beachfront property that was able to see the surf break, which is not a common criteria in Seattle. Instead, criteria there features options for vicinity to Microsoft’s bus station.

“The answer is, agents helped us form these criteria,” he said. “We don’t normalize across the country.”

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